Shipping and Fulfillment
Fulfillment
Most in-stock orders are fulfilled within 8 to 10 business days, excluding weekends and holidays. Fulfillment is the time our team needs to prepare, inspect, package, and hand your order to the shipping carrier.
Pre-orders and bespoke pieces require 4 to 8 weeks from order placement to shipment. Beaded pieces offered on our website, including A Second Sunrise pieces, are generally considered bespoke and made to order unless the product listing states that the piece is Native-made or ready to ship.
We always work to send orders as quickly as possible. At the same time, we prioritize careful inspection, quality, and presenting each piece with the respect it deserves. These fulfillment timelines allow our team to deliver jewelry we believe you will love.
If an order includes both ready-to-ship and pre-order or bespoke items, we may ship the order in multiple packages so available pieces can reach you sooner.
Shipping
We offer free standard U.S. shipping on every order. Customers may choose and pay for an upgraded shipping service when that option is available at checkout.
We automatically combine eligible orders placed within a short period whenever possible. If upgraded shipping was selected for one of those orders, we will use that service for the combined ready-to-ship package when possible.
Shipping Speed vs. Fulfillment Time
The shipping service selected at checkout begins only after fulfillment is complete and the carrier accepts the package. Paying for priority or expedited shipping does not shorten production, preparation, inspection, or fulfillment time.
Example: Priority shipping on a pre-order does not shorten the 4 to 8 week production and fulfillment period.
Returns, Refunds, and Store Credit
Requesting a Return or Reporting an Issue
Hespera sells limited-inventory, handmade, vintage, and one-of-a-kind jewelry. Returns are not automatic and are accepted only when an order meets the eligibility requirements below and Hespera approves the request.
For an issue other than arrival damage or an incorrect item, email support@hespera.com within 10 calendar days of the carrier-recorded delivery date. Include:
We will always review requests with care. Contacting us within the required window allows a review but does not guarantee return eligibility.
Arrival Damage or an Incorrect Item
Our experienced fulfillment team packs every order with care, precision, and respect for the value of the jewelry. We pack our items to arrive safely to you; however, we are unfortunately not in control of how mail carriers handle the packages. If an item arrives damaged or you receive an incorrect item, email support@hespera.com within 3 calendar days of the carrier-recorded delivery date. Requests submitted after this three-day window will not be considered for a return or refund based on arrival damage or an incorrect item.
Your message must include:
Each request is assessed case by case. A report made within three days is not an automatic guarantee of return, refund, replacement, or store credit.
Return Eligibility
An item may be eligible for an approved return only when all applicable requirements are met:
Refund Method and Store Credit
Approved returns are resolved according to the terms under which the item was purchased:
Any refund or store credit is based on the actual amount paid for the item, not its original price, stated value, or later retail price. Shipping charges and optional services are not refunded unless Hespera specifically approves them as part of the resolution.
Store credit does not expire. Approved store credit is generally issued within 7 business days after the returned item is received and reviews by our fulfillment team.
Non-Returnable Items
The following items are not eligible for return:
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Items customized or modified before shipment, including approved changes to chain length, clasp type, earring backs, or other components
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Items worn, repaired, resized, engraved, altered, or otherwise modified after delivery by the purchaser or any third party
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Items expressly identified as non-returnable in the product listing, promotion, invoice, or purchase terms
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Items returned solely because they are unsigned, unstamped, or do not display a maker's mark that was represented in the listing or live presentation. Plasse do not hesitate to ask Eric during a LIVE when he is showing a piece or contact support@hespera.com for confirmation if a stamp is present on an online listing. For more about artist stamps, see The Hespera Collector's Guide.
For further details or additional guidance, please visit our Customer Policies & FAQs page.
