SHIPPING & RETURN POLICY
We offer standard and express shipping on all orders shipped to the U.S. and worldwide. The safety of our team and customers is our top priority and we're working closely with our shipping partners and carriers to ensure your HESPERA pieces can reach you as quickly, and safely, as possible.
ORDERS SHIPPING WITHIN THE U.S.
We offer FREE standard domestic and international shipping within 5-7 business days. Express options are also available at purchase. We ship orders within 48 hours of purchase from our Los Angeles warehouse, pending availability and credit verification. Customers who select express shipping services must also allow 24 to 48 hours for your order to be processed before it is shipped.
We try our hardest to get your order out to you as quickly as possible though shipping times may vary. Weekends and holidays should not be included when calculating delivery times for shipping services. *Due to Covid-19, shipping delays may occur beyond our control. Once tracking has been delivered via email, please refer any questions regarding delays to the respective shipping service.
If there is an incorrect address, HESPERA is not responsible for lost shipments that arise due to incorrect addresses provided by customers. It is the customers responsibility to ensure that their order(s) are correctly addressed at the time of purchase. Should an order fail to arrive because of customer address error(s), HESPERA is not responsible for reissuing the shipment or refunding the customer. Therefore, please make sure all your shipping details are correct!
Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been delivered to a correct shipping address, we cannot be held responsible for lost or stolen packages.
ORDERS SHIPPING INTERNATIONALLY
For all international shipments outside the U.S., it is the customers responsibility to arrange for the collection of their package within the designated time frame. Should the customer fail to collect their package from the respective international courier company, HESPERA is not responsible for reissuing the shipment or refunding the customer. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. These fees are out of our control and vary by country. Standard (national post service) and express shipping providers (DHL, UPS, Fedex and EMS) notify the customer if such fees apply. They are the responsibility of the customer and due upon receipt of your package.
Due to the limited production of our pieces, HESPERA does not tender refunds. Orders returned with 14 days of purchase are eligible for store credit. Sale items and custom made pieces are FINAL SALE and custom pieces and special order pieces can never be returned or exchanged. Pieces purchased with a Hespera Gift Card can only be returned for store credit.