We do not allow buy in groups to sell our products.
We DO/DO NOT offer zip code protection.
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S H I P P I N G P O L I C I E S
Orders are fulfilled in the order they are received.
Most products are made to order and require at least 7 business days (sometimes longer) for us to process, create, package, and ship. Allow longer shipping times during high volume seasonal times. In stock items will ship sooner.
Orders received after 5PM CST are considered next business day purchases.
All orders are shipped via UPS & USPS, unless otherwise arranged by you; shipping is determined by weight.
An order may only be shipped to one location.
We currently ship within the U.S. and Canada
H O U R S O F O P E R A T I O N
We accept orders 24 hours a day, 7 days a week.
We will usually respond to you within 24 business hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed.
Our hours of operation are Monday through Friday, 9:00 am - 5:00 pm. We do not approve accounts on the weekends.
Prior to approval as a wholesale customer you must first register on our website for a wholesale account.
So that we might register your account as a wholesale customer you must then submit a Wholesale Application
Upon approval as a wholesale customer you will be able to preview wholesale pricing, shop for products, view inventory availability, and place orders directly from our website.
O N L I N E S A L E S
Wholesale accounts are available to brick-and-mortar retail shops, or online retailers with their own storefronts (websites).
Businesses are forbidden from selling merchandise on any other online retail outlet.
Merchandise may not be sold on Amazon, EBay, through Facebook Buy-In Groups or any other means.
W H O L E S A L E P R I C I N G
Wholesale pricing is displayed when logged in and approved as a wholesaler. All prices are listed in US dollars.
Prices are subject to change without notice but confirmed order pricing will be honored. (If you do not immediately see wholesale pricing after approval, please log out and log back in.)
R E T U R N S
No returns of wholesale orders will be accepted.
C O U P O N / D I S C O U N T C O D E S
Unless otherwise indicated, coupon/discount codes will not be honored for wholesale purchases due to our already low margins.
D A M A G E S & D E F E C T S
Please inspect all shipments immediately upon arrival. Contact us at support@hesperadesigns.com within 5 business days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
