SHIPPING
We offer free standard U.S. shipping on all orders, always.
Our fulfillment team works with care and precision to ship out orders within 8 - 10 business days (excluding weekends and holidays). You’ll receive tracking info as soon as your order is on the move.
Pre-orders and bespoke pieces require more time — please allow 8–10 weeks from order to shipment.
If your order includes both ready-to-ship and pre-order items, we may ship in parts. Our team handles this automatically to ensure your full order arrives in the most efficient way possible.
We combine orders automatically if you place multiple within a short window. This helps us maximize your haul and minimize waste — just another way we’re proud to be hands-on with every order.
If you choose priority shipping, we will combine all ready-to-ship pieces into one order with that priority shipping.
Shipping vs. Fulfillment:
Your selected shipping speed is separate from the fulfillment timeline. We always work to fulfill priority shipping orders as fast as possible; however, you are paying for the shipping speed, not faster fulfillment.
Example: Priority shipping on a preorder does not speed up the production time.
Once an order is marked “shipped,” we are not responsible for delayed, lost, or stolen packages. Please contact your local carrier directly for delivery questions once tracking has been issued.
RETURNS & STORE CREDIT
We are a small business creating one-of-a-kind jewelry, and our inventory moves quickly. Because of this, we do not offer refunds to the original payment method — only store credit if your return is approved.
If there’s an issue with your order, please email us at support@hespera.com within 14 days of delivery*, including:
- Your full name
- Order number
- Item(s) in question
- The email used for the order (if different)
We’ll always review your request with care.
Return Eligibility
We offer store credit for returns only when the item:
- Is unused and in original condition
- Was not purchased as final sale (see below)
- The return is initiated within 14 days of delivery
*If your item arrives damaged or incorrect, let us know within 3 days of delivery (no exceptions), and we’ll make it right. We hand package with integrity, if it’s broken on arrival that is on us.
Store credit does not expire and is issued within 7 business days of approved return receipt.
Note: Store credit is for the actual amount paid, not the original price. If you used a coupon code (for example, paying $170 on a $250 item), your credit will be for the discounted amount paid ($170). This policy also applies to an exchange if one is approved.
ITEMS THAT CANNOT BE RETURNED
We are proud to create limited-inventory, handmade pieces using high-quality stones and custom materials. To honor the artists, stones, and creative process behind each item, the following are always final sale:
- Custom or modified items (including chain length, clasp types, or earring backs)
- Any item marked as Final Sale
- Jewelry purchased at 30% off or more
- Gift cards
- Pre-orders and bespoke pieces (because the customer is a part of the creation for bespoke items)
We’re so glad you’re here.
Hespera is a small-but-mighty team crafting unique, meaningful jewelry with deep care. Our customer service team (hi from Hailee!) and our 5-person Fulfillment Studio work together to answer questions, customize your pieces when possible, and get your treasures to you safely. We’re a team of humans — no robots, no call centers — so we deeply appreciate your patience and kindness.
For further details or additional guidance, please visit our Customer Policies & FAQs page.
Hubei Turquoise
